Refund Policy

We stand behind every assessment. If we can't deliver, you get your money back.

When You Get a Full Refund

Photos are blurry, too dark, or don't show the necessary angles (door front, springs, tracks, any damage).

Critical angles are missing or key components cannot be assessed from the images provided.

If our system cannot complete the diagnosis due to a technical error, you receive a full refund.

You received a complete assessment, even if you disagree with the findings or decide not to pursue repairs.

If you request a revised assessment after receiving your initial report, that's a new transaction.

If you cancel after submission but before our experts begin review, contact support for eligibility.

1.
Email us within 14 days
Contact support@ggaurdai.com with your assessment ID and the reason you believe you're eligible for a refund.
2.
We review your case
Our team will verify your claim within 2 business days and confirm refund eligibility.
3.
Refund processed
Approved refunds are issued within 5-7 business days to your original payment method.

•Show the whole door: Take a straight-on photo from 6-10 feet away in daylight.
•Capture the springs: Close-up of torsion springs at the top or side springs if visible.
•Show damage: If there are dents, cracks, or rust, photograph them clearly.
•Avoid shadows: Overcast days or well-lit garages work best.
•Use your phone camera: Modern phones capture plenty of detail for diagnosis.

Still have questions about refunds?